Account & data deletion.
Request deletion of your 8 Ball Universe account or personal data, including information associated with the community forum.
One place to make your request.
You can use this page without signing in to the forum or reinstalling the app. If you cannot access your original email address, explain that in the request.
The support mailbox and email notifications are not yet active. Please use the website form and save the reference shown after submission. Your request is recorded for review; no confirmation email is sent.
- Send your requestTell us which account or personal data it concerns. A player ID or forum username helps us locate it.
- Save your referenceKeep the reference displayed after submission. It confirms that the request has been recorded, not that deletion is complete.
- Ownership reviewOwnership must be verified before any account changes. Support email is being set up, so automated follow-up is not yet available.
Account deletion can permanently remove access to your profile, progress, virtual items, and related features. We verify the request before acting; submitting this form does not immediately delete anything.
What about retained data?
Some records may need to be kept for legal obligations, purchase records, fraud prevention, security, or resolving disputes. Backups may expire on a separate schedule. We explain any applicable retention when responding and in our Privacy Policy.
Deleting an account does not itself cancel a store subscription or issue a refund. Manage any subscriptions through the store where you purchased them.
The planned support address is [email protected]. Until the mailbox is active, submit your request using this form.