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These Terms of Service govern the 8 Ball Universe app, this website, and our community forum, provided by 8ballUniverse, Canada ("we", "us", or "our"). Questions can be sent to [email protected].
Effective date: 16 October 2026. Please read these terms alongside our Privacy Policy and Community Rules. Mandatory rights you have under applicable consumer and privacy law remain unaffected.
1. Using our services
You may use the services for personal, lawful entertainment in accordance with these terms, the rules displayed in the app, and applicable law. You must be legally able to agree to these terms. If you have not reached the age of majority where you live, your parent or legal guardian must authorize your use and any purchases, where permitted by applicable law. App-store age ratings and local restrictions also apply. An age rating is not permission to make purchases without authorization.
Availability, supported devices, game modes, and features may vary by platform, region, and release. Some services require an internet connection or an account. Your network provider may charge for data.
2. Accounts and security
Provide accurate information needed to operate your account, protect your sign-in credentials, and tell us promptly if you believe your account has been compromised. Do not impersonate another person, sell accounts, share credentials to evade restrictions, or access another person's account without permission.
The community forum uses a separate account from the game. Creating or deleting one does not automatically create or delete the other. You may request deletion of either or both through our account and data deletion page.
3. Fair play and acceptable conduct
Do not cheat, exploit bugs, manipulate match results or rankings, use unauthorized automation, evade suspensions, interfere with the service, or attempt to obtain data or access that you are not entitled to. Report suspected vulnerabilities privately through our contact page; do not exploit them against other players.
Harassment, threats, hateful conduct, unlawful content, scams, spam, and publishing another person's private information are prohibited. Respect other players and the decisions of moderators. Our Community Rules provide additional guidance for public discussions.
4. Matches, tournaments, and progress
Review the rules, entry requirements, virtual-currency amounts, schedules, and rewards shown for a mode or event before joining. Different modes may have different rules. Server-confirmed results and the applicable event rules govern progress and rewards. Disconnections, missed check-ins, forfeits, and inactivity may affect a match or event as described in the app.
We may investigate irregular activity and correct errors in results, balances, rankings, or rewards when reasonably necessary to maintain fairness. We will consider relevant evidence submitted to support. We do not guarantee continuous availability, a particular match outcome, or uninterrupted progress during maintenance or faults.
5. Virtual currency and items
Coins, in-game Cash, tickets, cosmetics, and other virtual items are features of the game. In-game Cash is virtual currency, not money held in a bank account. Virtual items do not represent an investment, are not cryptocurrency, and have no cash-redemption right through the service. The current release does not offer external cash prizes or cash withdrawals.
Subject to applicable law and the terms shown when acquired, virtual items provide a limited, personal right to use them within the service. Do not sell, exchange, or transfer them outside features expressly offered by us. Availability and balances may change through normal gameplay, legitimate corrections, or enforcement of these terms.
6. Purchases, advertising, and refunds
Where purchases are available, the price and contents are shown before you confirm. Purchases may be processed by your app store under its payment terms. We do not receive your full payment-card details from those store transactions. Keep your purchase receipt for support requests.
Refund requests are handled in accordance with applicable law and the relevant store's refund process. Contact us if a purchase has not arrived or a technical error has occurred. These terms do not exclude statutory refund, cancellation, or other consumer rights.
The app may display advertising, including optional rewarded advertisements. The available reward and conditions are shown in the app. Ad availability can vary; a reward may require successful completion and verification. Ads and third-party destinations are provided by other businesses. Privacy choices are explained in our Privacy Policy and, where applicable, the app's consent controls.
7. Your community content
You retain ownership of content you create. By posting to a public forum or other shared feature, you grant us a non-exclusive, royalty-free permission to store, display, reproduce, and format that content as needed to operate, moderate, and maintain the feature. This permission does not transfer ownership and is limited to those purposes and any legally required retention.
Post only material that you have the right to share. Public content may be viewed, indexed, or copied by others. Do not post passwords, payment details, private support information, or account-deletion requests in the forum. We may remove or restrict content that violates these terms, applicable law, or the Community Rules. Contact support to request removal of personal information from a post.
8. Our content and software
The app, branding, artwork, interfaces, and other service materials are owned by us or our licensors. You receive a limited permission to use the service as intended. You may not redistribute, commercially exploit, or claim ownership of those materials without permission, except where applicable law or a separate licence permits it. Third-party open-source components remain subject to their respective licences.
9. Restrictions, suspension, and appeals
We may limit features, remove content, or suspend or close accounts when reasonably necessary to address material breaches, fraud, abuse, legal obligations, or threats to service security. Where appropriate and legally permitted, we will explain the action. You can ask for a review by contacting support and providing your player or forum identifier and relevant details.
We may act immediately where necessary to protect people or the service. Enforcement does not remove rights you have under applicable law.
10. Closing your account
You can stop using the service at any time and request account or personal-data deletion at 8balluniverse.com/delete-account/ or by emailing support. We may need to verify ownership before acting. Deletion can permanently remove progress and access to virtual items; we explain relevant consequences during processing. A deletion request is not automatically a purchase-refund request or a cancellation of an independently managed store subscription.
Some records may be retained for lawful purposes, such as transaction accounting, fraud prevention, dispute handling, or compliance with legal obligations. Our Privacy Policy explains the handling of retained information and backups.
11. Availability and responsibility
We use reasonable care in providing the service but cannot promise that it will always be available or error-free. We may update or discontinue features, including to address security, compatibility, or operational issues. Where a change materially affects purchased services or your rights, we will provide any notice or remedy required by law.
To the extent permitted by applicable law, we are not responsible for indirect losses that were not reasonably foreseeable or for failures caused by circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded, including applicable obligations concerning consumer guarantees, fraud, or personal injury.
12. Applicable law and resolving concerns
8ballUniverse operates from Canada. Applicable Canadian law governs these terms to the extent permitted by law, without depriving you of mandatory protections or the right to bring claims before courts available to you under the law of your place of residence. These terms do not impose mandatory arbitration or waive rights that cannot lawfully be waived.
Please contact support first so that we can try to resolve a concern. You remain free to use any complaint or dispute-resolution process available under applicable law.
13. Changes and contact
We may update these terms and will change the effective date when we do. Material changes will be communicated through an appropriate service notice, and we will obtain agreement where required. Changes do not retroactively remove accrued rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
8ballUniverse · Canada
Email: [email protected]
Contact support · Account and data deletion