Keep access to your account
Use the same sign-in method when returning to your game account, and keep access to the email or identity provider associated with it.
Never share your password or a one-time verification code. Support does not need either. If you have more than one sign-in method, avoid assuming they refer to the same game account.
Make a useful support request
Use the contact form. Email support is being set up; save the reference displayed after submitting the form. Include:
- Your player ID, if available.
- Your device model, operating system, and app version.
- What you were doing and what you expected to happen.
- The approximate time, room, or event involved.
- Any visible error message, copied accurately.
Keep account details and receipts out of public forum posts. If support needs additional evidence, provide it only through a verified private support channel once that channel is available.
Missing purchases or items
Confirm that the purchase completed in your store account and that you are signed in to the intended game account. Contact support with the purchase date, store order reference, and item name. Never send a full payment-card number.
Privacy and deletion requests
Use our dedicated account and data deletion page if you want to delete an account or request removal of personal data. You can also choose "Ask a privacy question" on that form. We need to verify ownership before acting on an account.
The Privacy Policy explains how the app, website, and community handle personal information.